TRENT GOES BALLISTIC! / VOLKSWAGEN HAS DONE IT AGAIN WITH THE ALL-NEW CC!!

Today was quite an irritating day at Casey Imports in Newport News when I was given the runaround by Volkswagen Leasing department over the phone just to have my license plates transferred from my VW Jetta I had traded in. I was first misinformed the day before by a representative at VW that I would have to acquire a Plate Return Receipt from the Casey dealership. Once I arrived to Casey this morning I found that this Receipt document was indeed nonexistent, but I at least got the old plates back from my Jetta. From that point I was told over the phone by VW that I would only need to receive a Plate Release Form from them via fax in order to have permission to use the plates on my Honda CR-V. At this point I was under the impression that the fax would be instant and that all would be well...I was wrong.

After 10 minutes I called back VW and spoke to a different female representative who informed me that faxes for the Plate Release Form usually take 24 to 48 HOURS!!!! The reasoning for this was that VW Leasing goes through a third party service to whom they forward a request to process the necessary form. I was thoroughly disappointed that the previous VW staffer had not told me this and had me waiting for a fax that was not coming any time soon! After hearing my concern she expressed that there was nothing she could do to make the process any faster. I felt defeated as I hung up the phone, but a part of me said "F*** THIS S***!". In my opinion, there was NO reason as to why a fax should have to take TWO days and I was not about to stand for it! If the FIRST rep had informed me of that rule from the beginning then there would have not been an issue, but I was given the green light to expect otherwise. I redialed the 800 number to VW Leasing only to get a male phone rep.

This guy heard my story and displayed much empathy on his part with the expected "I understand how you feel" script, but he at least offered to expedite the process for me and give me a call back on my cell within FIVE minutes to let me know of the status. Per his word the expedited fax would take only 15 to 30 minutes to receive After giving him my call back number I felt confident that he would call back promptly...I was wrong. FIVE MINUTES. TEN MINUTES! FIFTEEN MINUTES!! I was LIVID!!! Back to redialing I went on that 800 number and I was connected to a woman named Rolanda, and she had absolutely no idea what was in store for her on the other end.

After repeating my story yet again but in a much more urgent tone, she remained calm and offered to actually put me on hold and talk to her supervisor. I waited for 2 minutes and she came back on the line with good news that I could expect a fax in a few moments and asked me to hold again. I was elated at this point and rushed to the financial office at Casey Imports to await the fax. Rolanda returned on the line with a monkey wrench of a situation: the payoff check from Casey Imports received for my traded VW Jetta on the 29th of October was not guaranteed funds...and I would have to wait TEN DAYS for the funds to be verified!!!! I took my Nokia E90 and went outside of the dealership showroom to excuse myself. Lord forgive me for I have sinned, but I went THERMONUCLEAR on Rolanda and put her on blast over the phone! At this point I was seeing red and my rage took my mouth into autopilot. She tried to interject twice but was sadly unsuccessful. When she did get a word in edgewise she attempted the usual "I understand how you feel" routine and I proceeded onto round two of my ABM explosion! My reasoning for being so infuriated was having to find out about such inconvenient news at the LAST minute after being led on through such a terrible runaround from VW Leasing. After the dust had settled and I regained my calm, Rolanda, who had been so professional and composed the entire time, assured me that she would work to do something and give me a call back.

After about ten minutes I had given up and started to drive away from the dealership when I suddenly got a callback from Rolanda. THE FAX HAD BEEN SENT THROUGH TO THE DEALERSHIP!!! I picked up the document and expressed my sincerest apologies and thanks to Rolanda when I dialed her extension. I am deeply grateful to her tenacity and compassion and patience. I can now proceed with getting my plates transferred to my Honda CR-V!

However, before all of this mess had happened I was actually smitten by a new sports car model that has been recently released from Volkswagen: the CC!! I would be lying if I said that I wasn't pissed at the thought of driving my 1999 Honda in comparison to this all-new CC, but what more can I do? Here are some pictures I took of a dark blue and white model inside of the showroom with my Nokia E90. When I uploaded the pictures to my Mac, I was instantly reminded of how much better the E90 camera quality is in comparison to the E71.

I know some people get tired of me talking about my E90, but I can't help it! It is by far a most impressive device for me to this day amongst all of the new arrivals in the smartphone world, so if anyone is frustrated by my going on and on about the E90...I don't know what to say to them! It is what it is. If I ever come across something surpassing the E90 in terms of usability, then I will talk constantly about that model instead!!

TRENT
Sent from my MacBook Pro